Terms of Service

Effective Date: August 16, 2026

Welcome to CHLOE WEAR LTD. These Terms of Service govern your access to and use of our website, chloewear.net, and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms of Service. Please read them carefully before using our website.

1. About Us

This website is operated by:

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

Throughout these Terms, “we”, “us”, and “our” refer to CHLOE WEAR LTD.

“you” and “your” refer to any person accessing our website or purchasing products from us.

2. Using Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of the website.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our systems.

• Interfere with website functionality or security.

• Copy, reproduce, or commercially exploit website content without permission.

• Submit false or misleading information when placing an order.

We reserve the right to restrict access to the website where reasonably necessary to protect our customers, business, or website security.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, prices, and other product details displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in colour caused by individual screen settings, lighting, photography, or device displays.

Product availability is subject to stock levels. If a product becomes unavailable after an order has been placed and we cannot fulfil the order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

4. Product Prices

All product prices are displayed on the website at the time of purchase.

Where applicable, delivery charges and other additional costs will be shown before you complete your order.

We take reasonable care to ensure pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the affected order.

5. Placing an Order

To place an order, you will need to select your desired products, provide the requested information, choose an available payment and delivery method, and complete the checkout process.

Before submitting your order, you should carefully review:

• Product selection

• Size and quantity

• Delivery address

• Contact information

• Payment information

• Delivery charges

• Total order amount

Once an order has been successfully submitted, we will normally send an order confirmation to the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not prevent us from contacting you if there is an issue affecting fulfilment.

6. Payment

Payment must be successfully authorised before an order can be processed for dispatch.

Available payment methods are displayed during checkout. Payment processing may be provided through third-party payment service providers.

For security reasons, customers should never send complete card numbers, passwords, or other sensitive payment credentials to us by email.

If payment cannot be successfully authorised, the order may not be processed.

7. Delivery

We provide available delivery options and applicable delivery charges during the checkout process or through our Shipping Policy.

Estimated delivery times are provided for guidance and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, customs procedures, or other unforeseen events.

Once an order has been dispatched, customers may receive tracking information where tracking is available for the selected delivery service.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible using the contact details provided below.

We cannot guarantee cancellation where an order has already been processed or dispatched.

For eligible distance purchases, consumers may have statutory cancellation rights under applicable UK consumer legislation. These rights are separate from any voluntary returns policy we may provide.

Further information is available in our Returns & Exchanges Policy.

9. Returns and Exchanges

We want customers to have a straightforward experience when returning eligible products.

Returns and exchanges are subject to our Returns & Exchanges Policy, which explains the applicable procedures, timeframes, conditions, and refund arrangements.

Nothing in our returns policy is intended to remove or restrict statutory consumer rights.

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us so that we can review the issue and provide an appropriate remedy in accordance with applicable law.

10. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or otherwise affect rights that cannot legally be excluded under applicable consumer protection legislation.

Where applicable, consumers have legal rights relating to the quality, description, fitness, and conformity of goods.

If you believe that an item does not meet the required legal standards, please contact us with details of the issue.

11. Refunds

Where a refund is approved or required, we will generally issue it using the original payment method, unless another arrangement is agreed or required by applicable law.

The time required for a refunded amount to appear in your account may depend on your bank or payment service provider.

Specific refund arrangements, including applicable return requirements and delivery-cost treatment, are explained in our Returns & Exchanges Policy.

12. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, or other special offers.

Unless otherwise stated, promotional offers:

• Are subject to the terms displayed with the offer.

• May have an expiry date.

• May be limited to selected products.

• Cannot necessarily be combined with other offers.

• May be subject to stock availability.

We reserve the right to correct obvious errors in promotional pricing or information.

13. Intellectual Property

Unless otherwise stated, content appearing on our website, including text, photographs, graphics, logos, product imagery, page layouts, and other materials, belongs to or is used lawfully by CHLOE WEAR LTD or its relevant licensors.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without our prior written permission.

14. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, delivery, analytics, website functionality, or customer communications.

Third-party services may operate under their own terms and privacy policies.

Where our website contains links to external websites, those websites are operated independently from us. We are not responsible for the content, availability, or policies of third-party websites.

15. Website Availability

We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, security updates, hosting issues, or circumstances outside our reasonable control.

We may modify, suspend, or update parts of the website when reasonably necessary to operate and maintain our online store.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

17. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

We may process information necessary to fulfil orders, process payments, arrange delivery, provide customer support, maintain our website, and comply with legal obligations.

Please review our Privacy Policy for further information about how personal information is collected and used.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website operations, legal requirements, or business practices.

The latest version will be published on this page together with its effective date.

Your continued use of the website after an updated version is published will be subject to the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Where you are a consumer, you may also benefit from mandatory protections provided by the laws of your country of residence where applicable.

20. Contact Us

If you have any questions regarding these Terms of Service, an order, payment, delivery, returns, or our products, please contact us.

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

We aim to provide clear information and reasonable assistance throughout your shopping experience.

Last Updated: August 16, 2026