Frequently Asked Questions (FAQ)

Effective Date: August 16, 2026

Welcome to CHLOE WEAR LTD. This FAQ provides helpful information about our women’s clothing, ordering process, payments, delivery, returns, refunds, and customer support.

About CHLOE WEAR LTD

What does CHLOE WEAR LTD sell?

CHLOE WEAR LTD is an online women’s fashion retailer offering a selection of clothing designed for different everyday styles, occasions, and seasonal wardrobes.

Where is CHLOE WEAR LTD based?

Our business is based in Newport, Gwent, United Kingdom.

Address:
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

How can I contact you?

Our customer support team can be reached through:

Email: payment@chloewear.net
Phone: +44 7488511632

For order enquiries, please include your order number whenever possible.

Products & Sizing

How do I choose the correct size?

Please review the size information provided on the relevant product page before placing your order. As different garments may have different cuts and fits, we recommend checking the measurements for the specific product.

If you are unsure about sizing, please contact us before ordering.

Can colours look different from the product photographs?

Yes. We make reasonable efforts to display colours accurately, but the appearance of a colour may vary depending on your monitor, mobile device, screen settings, photography, and lighting conditions.

Will every garment fit the same way?

Not necessarily. Fit can vary according to the garment’s design, fabric, construction, cut, and intended silhouette.

Please check the individual product description and available measurements when choosing a size.

What if the size I need is unavailable?

Stock levels can change frequently. If a preferred size is unavailable, please check the product page again later or contact our customer support team for assistance.

Ordering

How do I place an order?

Choose the product and available size or variant you want, add it to your shopping bag, and proceed to checkout.

At checkout, enter your delivery and payment information, review the order details, and submit your order after confirming that the information is correct.

Can I order without creating an account?

If guest checkout is available, you can complete a purchase without creating an account.

Creating an account may make it easier to manage your orders and personal information, but an account is not necessarily required where guest checkout is offered.

Will I receive an order confirmation?

Yes. After your order has been successfully received, an order confirmation will normally be sent to the email address entered during checkout.

If you cannot find the confirmation, please check your spam or junk folder before contacting us.

Can I change or cancel an order?

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that a change or cancellation will be possible once an order has entered processing or has been dispatched.

Eligible purchases may also be subject to statutory cancellation rights under applicable consumer law.

Payment

What payment methods are available?

The payment methods currently available will be displayed at checkout.

You can select an available payment method and follow the instructions provided by the relevant payment provider.

Is checkout secure?

We take reasonable measures to protect information submitted through our website. Payment transactions may be processed through third-party payment service providers using their own security systems.

For your protection, never send complete payment card details, passwords, or security codes to us by email.

What should I do if my payment is declined?

Check that your payment information and billing details have been entered correctly and that your payment method is valid.

You can also contact your bank or payment provider or try another payment option available at checkout.

If you still need assistance, contact us at payment@chloewear.net.

Delivery

How long does delivery take?

Orders are normally processed within 1–3 business days after successful payment confirmation.

Typical delivery estimates are:

• Standard Delivery: 3–7 business days

• Express Delivery, where available: 1–3 business days

These are estimated delivery times and may vary due to carrier delays, public holidays, weather, customs procedures, or other circumstances outside our reasonable control.

How much does shipping cost?

Applicable delivery charges are displayed during checkout before you complete your purchase.

The cost may vary depending on the destination and delivery method selected.

Can I track my order?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after dispatch.

What should I do if my order is late?

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will review the available delivery information and assist you with the next appropriate steps.

What if my parcel arrives damaged?

Please contact us as soon as reasonably possible if your parcel or product arrives damaged.

Photographs of the packaging and affected product may be requested to help us investigate the issue.

Returns & Exchanges

Can I return an item if I change my mind?

Eligible online purchases may be covered by statutory cancellation rights under UK consumer law.

Generally, qualifying consumers have a 14-day period from receiving the goods to notify the trader that they wish to cancel, followed by the applicable period for returning the goods.

Certain exceptions may apply.

Please see our Returns + Exchanges Policy for the complete procedure.

What condition should returned clothing be in?

Unless different legal requirements apply, items should generally be returned unworn, unused, unwashed, and in suitable condition, with original tags attached where applicable.

Customers may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning.

What if I receive a faulty item?

Please contact us if an item is faulty, damaged, incorrect, or not as described.

Provide your order number and details of the problem. Photographs may also help us assess the issue.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

Can I exchange an item for another size?

Exchanges may be available depending on stock levels and the applicable returns procedure.

Please contact us before returning an item if you would like to request an exchange.

How long does a refund take?

Once an eligible return has been received and processed, an approved refund will generally be sent to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Account & Privacy

How is my personal information used?

We use personal information where necessary to process orders, arrange delivery, provide customer support, maintain accounts, improve our website, prevent fraud, and meet applicable legal obligations.

Please see our Privacy Policy for further information.

What should I do if I forget my password?

If you have created an account, use the password recovery option available on the website.

If you continue to experience difficulties, please contact our customer support team.

Do you use cookies?

Yes. Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse website performance, and support other permitted activities.

Please see our Cookie Policy for more information.

Customer Support

What information should I provide when contacting you about an order?

To help us locate your order efficiently, please provide:

• Order number

• Name used for the order

• Email address associated with the order

• Product name

• Description of your enquiry

If reporting damage or a product issue, photographs may also be helpful.

Please do not send complete payment card details or account passwords.

How can I contact CHLOE WEAR LTD?

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

Our team will make reasonable efforts to assist with questions concerning products, orders, payments, delivery, returns, and other website-related enquiries.

Last Updated: August 16, 2026