Returns + Exchanges Policy

Effective Date: August 16, 2026

At CHLOE WEAR LTD, we want you to feel confident when shopping for women’s clothing through chloewear.net. This policy explains how to request a return, exchange, or refund.

Nothing in this policy is intended to limit or exclude any statutory consumer rights that apply to your purchase.

1. Change-of-Mind Returns

For eligible online purchases, UK consumers generally have a statutory cancellation period of 14 days from the day after receiving the goods.

If you wish to exercise this right, you should notify us clearly within the applicable cancellation period. After notifying us, the goods should generally be returned within the applicable period set by UK consumer law.

Certain products or circumstances may be exempt from cancellation rights where permitted by law.

2. Return Conditions

Unless a different legal requirement applies, we ask that returned clothing items:

• Are unworn and unused.

• Have not been washed or altered.

• Are returned in suitable condition.

• Have original tags or labels attached where applicable.

• Include relevant order information.

• Are securely packaged to reduce the risk of damage during return transit.

Customers may inspect clothing in a reasonable manner to determine its nature, characteristics, and fit. However, where goods have been handled beyond what is reasonably necessary for inspection, deductions may apply where permitted by law.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us promptly.

Please provide:

• Your order number

• The name of the affected product

• A description of the problem

• Photographs of the item where appropriate

We will review the circumstances and provide an appropriate remedy in accordance with applicable UK consumer law.

Your statutory rights concerning faulty or non-conforming goods are not affected by this policy.

4. How to Start a Return

Before returning an item, please contact our customer support team:

Email: payment@chloewear.net
Phone: +44 7488511632

Please include your order number and explain whether you are requesting a return, exchange, or assistance with a faulty or incorrect item.

We will provide the relevant return instructions where applicable.

5. Return Shipping

For a change-of-mind return, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.

Where an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will review the circumstances and handle return costs in accordance with applicable law.

6. Exchanges

We may offer exchanges where the requested replacement product or size is available.

To request an exchange, please contact us before returning the item and provide:

• Your order number

• The product you wish to exchange

• The preferred replacement size or item

An exchange may not be possible if the requested replacement is unavailable. In such circumstances, an appropriate alternative remedy may be offered where applicable.

7. Refunds

Once an eligible return has been received and processed, an approved refund will generally be issued to the original payment method.

For statutory cancellation rights, refunds will be handled in accordance with applicable UK consumer law.

The time for the refunded amount to appear in your account may depend on your bank or payment provider.

8. Original Delivery Charges

Where a customer exercises applicable statutory cancellation rights, the treatment of the original standard delivery charge will follow applicable UK consumer law.

Where a customer selected a more expensive delivery service than the standard delivery option, any additional cost may not be refundable where permitted by law.

9. Returns That Do Not Meet the Applicable Conditions

If an item is returned in a condition that goes beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by applicable law.

We will assess each situation reasonably and in accordance with applicable consumer protection requirements.

10. Items Returned Without Prior Contact

We recommend contacting us before sending a return so that we can provide the correct return instructions and identify your order efficiently.

An item returned without the required order information may take longer to process.

11. Return Processing

After your returned item reaches us, we will review the item and verify the relevant order information.

Processing time may vary depending on return volumes and the nature of the request.

Once a refund has been authorised, it will be sent to the applicable original payment method unless another arrangement is required or agreed.

12. Non-Delivery of Returned Items

Customers should use a suitable postal or courier service when returning goods and retain proof of postage or tracking information where available.

We recommend keeping the return tracking details until the return has been confirmed as received or the matter has been resolved.

13. Statutory Consumer Rights

This policy does not affect your legal rights.

Under applicable UK consumer law, consumers may have rights where goods are faulty, not as described, or not fit for purpose. Consumers may also have cancellation rights for qualifying distance purchases.

Where there is any conflict between this policy and a mandatory legal right, the applicable legal requirement will prevail.

14. Contact Information

For questions about returns, exchanges, or refunds, please contact:

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

When contacting us about a return, please include your order number to help us locate your purchase and respond efficiently.

Last Updated: August 16, 2026