Payment Security

Effective Date: August 16, 2026

At CHLOE WEAR LTD, we take payment security seriously. We aim to provide a secure and straightforward checkout experience when you purchase women’s clothing through chloewear.net.

1. Secure Checkout

Payments made through our website are processed using the payment methods and payment service providers available at checkout.

During checkout, payment information is transmitted through security measures designed to help protect transaction data from unauthorised access.

2. Payment Information

Depending on the payment method selected, you may be asked to provide information such as:

• Cardholder name

• Billing address

• Payment card details

• Other information required to authorise the transaction

Payment information may be processed directly by the relevant payment service provider. We do not request customers to send complete payment card details by email or telephone.

For your protection, never send your full card number, CVV/security code, password, or online banking credentials to us by email.

3. Payment Verification

To help protect customers and prevent fraudulent transactions, payment providers may perform security checks or request additional verification.

An order may remain pending, be declined, or require additional verification if the payment provider cannot successfully authorise the transaction.

These checks are intended to help protect both customers and merchants from unauthorised transactions.

4. Failed Payments

If your payment is declined, please check that:

• Your payment details have been entered correctly.

• Your billing information matches the information held by your payment provider.

• Your payment method has sufficient funds or available credit.

• Your card or payment method is valid and has not expired.

You may also try another payment method available at checkout.

If you continue to experience difficulties, please contact your bank, card issuer, or our customer support team.

5. Order Confirmation

A successful payment does not necessarily mean that an order has already been dispatched.

Once an order has been successfully received and processed, we will normally send an order confirmation to the email address provided during checkout.

Please retain your order confirmation for your records.

6. Refund Security

Where a refund is approved, refunds will generally be returned through the original payment method where applicable.

For security and verification purposes, we may need to confirm certain order information before processing a refund.

The time required for a refunded amount to appear in your account can depend on your bank or payment service provider.

7. Protecting Your Account

If you create an account on our website, you are responsible for keeping your login credentials confidential.

We recommend that you:

• Use a strong and unique password.

• Do not share your password with others.

• Avoid using the same password across multiple websites.

• Log out after using a shared device.

• Contact us promptly if you suspect unauthorised activity.

We will never ask you to provide your account password by email.

8. Fraud Prevention

We may use reasonable measures to identify and prevent suspicious or potentially fraudulent transactions.

Where necessary, an order may be reviewed before fulfilment. We may contact you to verify information associated with an order.

If a transaction cannot be reasonably verified or authorised, we may be unable to process the order.

9. Third-Party Payment Providers

Payment transactions may be handled by third-party payment providers.

These providers may have their own security controls, privacy policies, and terms governing payment processing.

We recommend reviewing the relevant provider’s policies for additional information about how payment data is processed.

10. Website Security

We take reasonable technical and organisational measures to help protect information submitted through our website.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when accessing our website, particularly when using public or shared networks and devices.

11. Suspicious Payment Requests

If you receive a message claiming to be from CHLOE WEAR LTD requesting your full payment card details, password, security code, or other sensitive credentials, do not provide the information.

Please contact us directly using the contact information published on our website to verify the request.

12. Contact Us

If you have questions regarding payment, checkout, or payment security, please contact:

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

We are committed to maintaining a clear and secure payment experience for our customers.

Last Updated: August 16, 2026