Privacy Policy

Effective Date: August 16, 2026

At CHLOE WEAR LTD, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit chloewear.net, place an order, create an account, or contact us.

1. Who We Are

CHLOE WEAR LTD operates the online store available at chloewear.net.

Business Address:
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Email: payment@chloewear.net
Phone: +44 7488511632

For the purposes of applicable data protection legislation, CHLOE WEAR LTD is responsible for the personal information processed through our website.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our services, you may provide:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details

• Customer service communications

• Account information

• Information you voluntarily provide when contacting us

Payment Information

Payments are processed through the payment methods and payment service providers available at checkout.

We do not normally need to receive or store your complete payment card number or card security code ourselves. Payment providers may process payment information according to their own privacy policies and security practices.

For your security, please do not send complete card details or passwords to us by email.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Website interaction information

• Pages viewed

• Referring website or source

• Approximate location derived from technical information

• Date and time of website access

3. How We Use Personal Information

We may use personal information where necessary to:

• Process and fulfil orders

• Arrange delivery

• Process payments through available payment providers

• Provide customer support

• Respond to enquiries

• Manage customer accounts

• Send transactional communications

• Prevent fraud and protect website security

• Maintain and improve our website

• Understand website usage and performance

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

• Protect our business, customers, and website

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

4. Legal Bases for Processing

Where UK data protection law applies, we process personal information using an appropriate legal basis.

Depending on the circumstances, these may include:

Contract

Processing may be necessary to fulfil a purchase agreement, including processing an order, arranging delivery, and providing customer service.

Legal Obligations

We may process information where necessary to comply with applicable legal, accounting, tax, regulatory, or other obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as website security, fraud prevention, service improvement, and customer support, provided those interests are not overridden by applicable individual rights.

Consent

Where required by law, we may request your consent before using personal information for a particular purpose, such as certain marketing communications or non-essential cookies.

You may withdraw consent where processing is based on consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, and, where applicable, support marketing activities.

Some cookies are necessary for the operation and security of the online store, while others may require your consent depending on applicable law.

For more information about cookies and how they are used, please see our Cookie Policy.

6. Order and Transaction Information

When you purchase from us, we retain information relating to your transaction so that we can:

• Process and fulfil your order

• Confirm your purchase

• Arrange delivery

• Handle returns and refunds

• Provide after-sales support

• Maintain appropriate business and transaction records

• Meet legal and accounting requirements

7. Sharing Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment service providers

• Delivery and logistics providers

• Website and hosting providers

• Technology and ecommerce service providers

• Analytics providers

• Customer support service providers

• Professional advisers

• Government authorities, regulators, or law enforcement where legally required

We do not permit third parties to use personal information for purposes unrelated to the services they provide to us unless otherwise permitted or required by law.

8. Payment Service Providers

When you complete a purchase, payment information may be processed by the payment service provider selected or made available through checkout.

The payment provider may collect and process information according to its own privacy policy and applicable security requirements.

We recommend reviewing the relevant payment provider’s privacy information if you would like further details about how payment information is handled.

9. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

10. How We Protect Personal Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Security measures may include access controls, secure website technologies, appropriate authentication procedures, and the use of reputable service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it is retained.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

12. Marketing Communications

Where permitted by law, we may send information about our products, services, or promotions.

Where consent is required, we will obtain consent before sending relevant marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional messages relating to an order or account may still be sent where necessary to provide the requested service.

13. Your Data Protection Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

• The right to request access to personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability where applicable.

• The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

14. How to Exercise Your Rights

If you wish to exercise a data protection right or have a privacy-related question, please contact us:

Email: payment@chloewear.net
Phone: +44 7488511632

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorised disclosure.

We aim to respond to valid requests within the timeframe required by applicable data protection law.

15. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently and may have their own privacy policies and terms. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy information provided by any third-party website before submitting personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

19. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

Last Updated: August 16, 2026