Shipping Policy

Effective Date: August 16, 2026

At CHLOE WEAR LTD, we aim to make the delivery process clear and straightforward. This Shipping Policy explains how orders placed through chloewear.net are processed, dispatched, and delivered.

1. About Our Shipping Service

We process orders after successful payment confirmation. Orders are prepared for dispatch using the delivery method available for the destination selected during checkout.

Available delivery options, estimated delivery times, and applicable shipping charges will be displayed during checkout before an order is completed.

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

Business days generally exclude weekends and UK public holidays.

During periods of high order volume, seasonal promotions, or unexpected operational circumstances, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to provide appropriate information.

3. Delivery Times

Estimated delivery time begins after your order has been dispatched.

Typical delivery estimates are:

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, public holidays, customs procedures, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery charges will be calculated and displayed during checkout before payment is completed.

Shipping costs may vary according to the delivery destination, selected shipping service, order circumstances, or promotional offers.

If free delivery is available for a particular order or promotion, the relevant conditions will be displayed at the time of purchase.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check your:

• Full name

• House or building number

• Street name

• Town or city

• Postcode

• Country

• Contact information

If you identify an error after placing an order, please contact us as soon as possible at payment@chloewear.net.

We will make reasonable efforts to assist with address corrections before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.

6. Tracking Information

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after dispatch.

If tracking information shows that a parcel has been delivered but you cannot locate it, please contact us so that we can review the available delivery information and assist you.

7. Delayed Deliveries

Delivery estimates are provided for guidance and may occasionally be affected by circumstances outside our reasonable control.

These may include:

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Customs processing

• Incorrect or incomplete delivery information

• Unexpected operational disruptions

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number.

8. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs of the packaging and affected item to help us investigate the issue with the relevant delivery service.

Any statutory rights relating to faulty, damaged, or non-conforming goods remain unaffected.

9. Incorrect or Missing Items

If you receive an incorrect item or an item appears to be missing from your order, please contact us with:

• Your order number

• The name of the affected product

• A description of the issue

• Photographs where relevant

We will review the information and work with you to resolve the issue appropriately.

10. Failed Delivery

If a delivery cannot be completed because the address provided is incorrect, incomplete, inaccessible, or otherwise unsuitable, the parcel may be returned to the sender or handled according to the carrier’s procedures.

Please contact us if you believe your delivery has failed so that we can review the available options.

11. International Deliveries

Where international delivery is offered, delivery availability and applicable charges will be shown during checkout.

International deliveries may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Where such charges are applicable and are not included in the checkout total, they may be payable by the recipient.

Delivery times for international orders may also vary depending on customs clearance and local carrier operations.

12. Delivery and Consumer Rights

We aim to deliver orders within the timeframe agreed at checkout or within the applicable period required by law.

Nothing in this Shipping Policy is intended to exclude or restrict any statutory consumer rights that apply to your purchase.

If an order is not delivered within the applicable timeframe, you may have rights under UK consumer law, depending on the circumstances.

13. Contact Us

If you have any questions about shipping or the status of your order, please contact us.

CHLOE WEAR LTD
7A North Street
Newport, Gwent
United Kingdom
NP20 1JZ

Website: chloewear.net
Email: payment@chloewear.net
Phone: +44 7488511632

When contacting us about an existing order, please include your order number so that we can locate your order and provide assistance more efficiently.

Last Updated: August 16, 2026